Product ordered from VECS is delivered in 2 - 5 days for Mumbai customers and 4 - 7 days for other city customers. Product will be delivered through Delhivery courier & the product will be packed using good quality packing material.
Service & Warranty:-
Products sold here are branded products. Manufacturer gives warranty on the products. Product will be serviced on-site by technician. Toll free number of of Technical Support & other warranty related information will be printed on the warranty card.
Return Policy :-
Very rare cases damaged product is received by buyer. In such cases only product return can be initiated. Buyers are requested to check the product packing condition during delivery. Return has to be initiated within 3 days from product delivery. Troubleshooting procedure will be carried out before approval of return. Products must be returned with all the original packaging, warranty card & other accessories supplied with the product. Refund will be provided on fulfillment of the return policy.
Steps to create a refund case- Buyer
Requesting a refund on Instamojo is simple. Refer to the email confirmation that you received from Instamojo upon your successful purchase. Click on Request a Refund to raise a request for a refund.
Once you create a case you can monitor the status of the same/add comments in your Instamojo buyer dashboard under the Resolution Center tab.
You will receive an update from our disputes team in 24-48 hours and they shall ensure that your concerns are resolved.